Shipping Policy
At fengshuipledge, we understand the importance of receiving your products on time and in perfect condition. That’s why we partner with reliable courier services to deliver your orders quickly and safely.
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All orders are processed within 6 hours of receiving payment.
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We will ship your order within 48 hours of processing.
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Our courier partners aim to deliver your products within 5–7 working days.
Note: While delivery often occurs earlier, delays may occur due to unforeseen circumstances.
Return, Refund, and Exchange Policy
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If you receive a wrong or damaged product, or if you’re not satisfied with your purchase, we can replace or exchange it with the same item. Products are eligible for exchange only if they are unused, intact, or if valid proof of damage/defect is provided.
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Do not accept the product if the inner packaging is damaged.
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To request an exchange, please email or call us within 24 hours of delivery with the necessary proof (photos or documentation). Our customer care team will reach out promptly.
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Once your exchange request is approved, we will email you detailed instructions on how to exchange your item.
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It is the customer’s responsibility to return the unused product to us.
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Please mention your order number in your email to help us process your request efficiently.
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No refunds will be issued once the goods are sold.
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All purchases are non-refundable.
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Combo orders and gift items are not eligible for return or exchange.
fengshuipledge reserves the right to cancel any order without prior explanation, in situations where requirements cannot be fulfilled. We will ensure any communication of cancellation or applicable refund is made within a reasonable time.